Nature Grid EnergyWarranty Policy

This Policy applies to:

Most products supplied by Nature Grid Energy are manufactured by third-party brands and are covered by the respective manufacturer's warranty.

Typical examples include:

Nature Grid Energy provides a workmanship warranty covering defects arising directly from our installation services.

The workmanship warranty generally includes:

• Improper installation
• Loose electrical connections
• Improper mounting
• Incorrect wiring performed by our installation team
• Installation-related workmanship defects

Where mounting structures are designed, fabricated, or supplied by Nature Grid Energy, a structural warranty may be provided as specified in the customer agreement.

Actual solar energy generation depends on numerous factors, including:

This Warranty does not cover defects or damage resulting from:

Battery warranties are provided by the respective manufacturer and may vary depending on:

• Battery technology
• Product model
• Usage cycles
• Depth of discharge
• Maintenance practices

Solar panels typically include:

• Product Warranty against manufacturing defects.
• Performance Warranty covering gradual output degradation over the manufacturer's specified period.

Inverter warranties are provided by the respective manufacturer.

Coverage generally includes manufacturing defects under normal operating conditions but excludes damage caused by improper installation, misuse, electrical faults, or environmental conditions not covered by the manufacturer.

To request warranty support, customers should provide:

• Customer name
• Installation address
• Invoice or purchase reference
• System details
• Description of the issue
• Photographs or videos (if applicable)
• Error codes (if available)

Where necessary, Nature Grid Energy may conduct a site inspection to determine:

• the cause of the issue;
• whether the issue is covered by warranty;
• whether manufacturer involvement is required.

Where a valid warranty claim is approved, Nature Grid Energy or the relevant manufacturer may, at its discretion:

• repair the defective product;
• replace the defective product with an equivalent model;
• repair the affected installation;
• provide replacement components;
• offer another appropriate remedy as permitted under applicable law.

Unless expressly stated in writing, warranties are provided only to the original purchaser and are not automatically transferable to subsequent owners.

Customers are encouraged to maintain their solar systems regularly.

To the fullest extent permitted by law, Nature Grid Energy shall not be liable for:

Nature Grid Energy shall not be responsible for warranty delays resulting from events beyond our reasonable control, including:

Nature Grid Energy reserves the right to amend this Warranty Policy at any time.

The updated version will be published on our website with the revised "Last Updated" date.

This Warranty Policy shall be governed by the laws of India.

For warranty assistance or questions regarding this Policy, please contact:

By purchasing products or services from Nature Grid Energy, you acknowledge that you have read, understood, and agreed to this Warranty Policy.