Nature Grid EnergyTerms of Service

Nature Grid Energy is a renewable energy company providing products and services including, but not limited to:

You must be at least 18 years of age and legally capable of entering into binding contracts to use our services.

If you represent a business or organization, you confirm that you have the authority to bind that entity to these Terms.

All quotations issued by Nature Grid Energy:

• are estimates based on information available at the time;
• are generally valid for the period specified in the quotation;
• are subject to stock availability and market price fluctuations;
• may change due to site conditions or changes requested by the customer.

Orders become effective only after:

• written confirmation by Nature Grid Energy;
• payment of the agreed advance, if applicable;
• successful site survey (where required);
• completion of necessary documentation.

Prices may include or exclude taxes depending on the quotation.

Additional charges may apply for:

Customers agree to make payments according to the agreed payment schedule.

Late payments may result in:

• project delays
• suspension of work
• delayed commissioning
• interest or late payment charges where permitted by law

Installation timelines depend upon:

Customers agree to:

• provide accurate information;
• provide safe access to the installation site;
• obtain necessary permissions from property owners where applicable;
• ensure structural suitability of the building unless otherwise agreed;
• provide uninterrupted access during installation;
• cooperate during inspections and commissioning.

Where requested, Nature Grid Energy may assist with:

• Net Metering
• DISCOM documentation
• Subsidy applications
• Inspection coordination

Solar panels, inverters, batteries, and other equipment are covered by the respective manufacturer's warranty.

Warranty periods vary by manufacturer and product.

Nature Grid Energy provides a workmanship warranty for installation services as specified in the customer agreement.

The workmanship warranty does not cover:

AMC services are governed by the applicable AMC agreement.

AMC coverage may include:

• scheduled inspections
• panel cleaning (as agreed)
• preventive maintenance
• performance checks
• fault diagnosis

Where monitoring systems are installed:

• data may be collected from the solar plant;
• system performance may be monitored remotely;
• alerts may be generated for maintenance purposes.

All content on our website, including text, graphics, logos, images, videos, software, documents, and branding, is the intellectual property of Nature Grid Energy unless otherwise stated.

Users agree not to:

• misuse the website;
• attempt unauthorized access;
• upload malicious software;
• interfere with website functionality;
• copy proprietary content without authorization;
• engage in fraudulent activities.

To the maximum extent permitted by law, Nature Grid Energy shall not be liable for:

Nature Grid Energy shall not be responsible for delays or failure to perform due to circumstances beyond reasonable control, including:

Orders may be cancelled subject to the terms specified in the quotation or agreement.

Customers may remain liable for:

• materials already procured;
• work already completed;
• transportation costs;
• administrative expenses;
• applicable cancellation charges.

Refund eligibility shall be determined based on:

• project stage;
• materials ordered;
• contractual commitments;
• applicable laws.

Approved refunds will be processed within a reasonable timeframe after verification.

Your use of our services is also governed by our Privacy Policy.

Certain services may involve third parties such as:

• manufacturers
• logistics providers
• payment gateways
• government agencies
• monitoring platform providers

These Terms shall be governed by and construed in accordance with the laws of India.

The parties shall first attempt to resolve disputes through mutual discussions.

If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India, unless otherwise agreed in writing.

Nature Grid Energy reserves the right to modify these Terms at any time.

Updated Terms will be published on our website with the revised "Last Updated" date.

For questions regarding these Terms, please contact:

These Terms, together with any accepted quotation, work order, invoice, warranty terms, maintenance agreement, and Privacy Policy, constitute the entire agreement between Nature Grid Energy and the customer regarding the relevant products and services.